Ordering

We will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18.

We cannot guarantee availability of all products. In the unlikely event that a product is unavailable when you place your order, we shall contact you to arrange replacement, or another acceptable arrangement for the completion of your order.

We reserve the right not to accept any order.

Our minimum purchase for delivery is 12 standard bottles or their equivalent (9 litres) of wines and spirits, any mix.

Delivery

We guarantee delivery within seven days of your order, except for items which are specifically indicated as taking longer. However, if it is impossible to come to a mutually agreeable delivery arrangement in this time, the actual delivery time may be extended until such arrangement is guaranteed.

We may use an independent carrier such as ParcelForce. The carrier will only attempt to deliver the product twice, after which we regret that you will be responsible for making your own arrangements with them for delivery. The products will be returned to us if they have not been collected from the carrier within 21 days.

Prices

All our prices are inclusive of VAT.

Promotional offers and prices are as stated, with no further discounts available.

Returns

We will provide a full refund or replacement for any wines that are faulty. This does not affect your statutory rights.

We may require faulty bottles to be returned to us. We will arrange this as necessary at your convenience.

Cancellations and complaints

You may cancel your order at any time until seven working days after delivery. Should you decide to cancel, all charges to you will be refunded as soon as the goods are returned in merchantable condition to us.

In the event of complaint please contact us immediately. Alternatively e-mail sales@cellardoorwines.co.uk giving as much detail as you can. All complaints will be acknowledged as soon as possible. Each complaint will be treated as confidential and will be attended to by a senior manager or director.

Credit, Debit and Charge Cards

This website is operated by Cellardoorwines

Registered in England : 1594599. VAT No: 563 0589 32.

If you have any further questions about this, please email us at sales@cellardoorwines.co.uk and we will be happy to help.